Politics
Your reserved lesson is very important to us, and it is reserved especially for you. We realize that many things can happen in people's daily lives.
Although really friendly, when students cancel without giving enough notice, they prevent another student to be able to book. In fairness to all students and faculty, this policy is in effect regardless of the reason for cancellation.
Valingo has a 24 hour minimum cancellation / reschedule policy. If an appointment is 10 minutes late, missed, canceled or changed with less than 24 hours notice, the student will be charged a cancellation fee of 50% of the service fee.
Reminder message
You will receive an alert on your Dashboard and an email to remind you of your booked appointment before the start time. It is also your responsibility to remember the dates and times of your appointments to avoid late arrivals, missed appointments and cancellation fees.
How do I reschedule / cancel?
- To reschedule or cancel your lesson, you will need to log in to the dashboard
- Click on "Lessons".
- Then you'll select the counter-clockwise arrow icon to reschedule the lesson, and the X to cancel the lesson.
The scheduled lesson icons (shown from left to right)
The pointing arrow icon in the rectangle is how you enter the course
The anti-clockwise arrow allows you to reschedule the lesson
The X is for cancel the lesson